Refund Policy Last update 7 months ago

Refund Policy

If you are not 100% satisfied with your purchase, within 30 days from the delivery acceptance date, we will fully refund the cost of your order.

Cancellation Policy

Cancellation of orders is a last resort and should be handled with clear and polite communication throughout the process. Cancellations can impact both buyers' and sellers' experiences, as well as a seller's potential income. Let's go through the different types of cancellations you might encounter on atFreelance:

1. Buyer-Requested Cancellations

  • If an order is marked as very late (24 hours or more), buyers can request to cancel.
  • If sellers have already started working on the order, they might not receive payment.

2. Seller-Requested Cancellations

  • While satisfying buyers is important, sometimes cancellations are the best solution.
  • If a seller requests to cancel, the order will be automatically canceled if the buyer doesn't respond within 48 hours.

3. Mutual Cancellations

  • Both buyers and sellers can request a cancellation through the Resolution Center if there are issues with the order.
  • The other party has up to 48 hours to accept or decline the cancellation request.

4. Forced Cancellations

  • There are specific scenarios in which you can cancel an order:
  • Before submitting project requirements as a buyer.
  • If the delivery is late (seller misses the deadline) without a mutual agreement.
  • Cancelling with an open dispute (you need to withdraw the dispute first).

All cancellations are considered when evaluating a seller's performance.

Some cancellations have a lower impact, but it's essential to minimize cancellations to maintain a good seller level.

Tips to Decrease Cancellations

  • Be clear about pricing and project requirements upfront.
  • Communicate effectively throughout the order process.
  • Use the Order page to modify your order if necessary.
  • Set reasonable delivery times and communicate professionally if cancellation becomes inevitable.

Remember, it's in everyone's best interest to minimize cancellations and ensure a smooth and positive experience on atFreelance. Clear communication and understanding can help prevent most issues that might lead to cancellations.